WHAT WE DO: Improve the Quality of Service to Ministers & Executives

Improve the Quality and Efficiency of Your Services. As priorities shift and demands fluctuate, how effectively do you and your organization organization adapt, respond? We invite you to engage with us in a conversation about the quantitative and qualitative aspects of the services you provide. We specialise in:

• Quality of Service to Ministers’ and Deputy Ministers’ Offices. We conduct organizational analysis and systems reviews to identify problems and recommend solutions for briefing, cabinet, parliamentary affairs and correspondence services. We also offer training on best practices and how to write products for Ministers (briefing notes, QP cards, ministerial correspondence etc).
• Organizational Analysis and Design. We review and develop mandates, accountabilities, required competencies and performance measurement indicators. We do process re-engineering and develop strategies for implementation, managing change, staffing and training.
• Human Resource Management Services. We develop strategic human resource and personnel management plans to help organizations recruit, train, develop and manage human resources in order to achieve organizational goals and increase employee satisfaction and commitment. This includes developing workforce development plans, performance management plans, employee relations strategies and workforce adjustment strategies. We also review personnel policy compliance with statutory and regulatory frameworks.
• Performance Coaching. We provide coaching to help executives and staff bridge the gap between where you are and where you want to be. Perhaps it’s about your public speaking ability, your career path, your management abilities or improving employee relations?
• Communication Strategies and Products. We provide communication training on effective speaking, listening and writing. We also write strategic communications, planning and reporting to Parliament documents for clients.
• Team Building. We facilitate team building sessions and strategic planning retreats.
• Public Sector Writing Workshops. We deliver Training Workshops and Webinars on writing products for Ministers & Deputy Ministers.

Here’s What Some of Our Clients Say About Us:

• Would highly recommend. Hope to work with again in the future.
• Very organizationally aware. Well received by senior management and staff.
• Understood the needs of the department and the transitional context it faced, as a newly created portfolio organization.
• Analysis was thorough, timely, well research and thoughtful. Well thought out communications and implementation strategy.
• Provided recommendations on organizational design, staffing, accountabilities, implementation strategies and best practices which were accepted by the Executive Committee of the department and implemented.

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Contact Theresa McKeown & Associates by email PSwriter@publicsectorwriting.com or toll free by telephone at 1-800-613-9121. We conduct public sector writing training, teach Public Sector Writing at the University of Victoria and review ministerial briefing, parliamentary affairs and correspondence services for government departments.
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